dana55 Privacy Policy —
How We Handle Your Personal Data

1 Who We Are

dana55 is an online sports betting and casino entertainment platform accessible at dana55.ws and all associated subdomains and mobile interfaces. dana55 is operated by its licensed parent entity (the "Operator") and is specifically built and localised for Pakistani players, offering full support for local payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay, with all Services transacted in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, dana55 acts as the data controller in respect of all personal data collected from players and visitors to the Platform. This means dana55 is responsible for determining the purposes and means by which your personal data is processed.

2 Data We Collect

dana55 collects personal data only to the extent necessary to operate the Platform, deliver Services, and comply with applicable legal obligations. The categories of personal data we collect include the following:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (to verify you are 21 years of age or older)
• CNIC number, passport number, or driving licence number
• Scanned copies or photographs of your identity documents (submitted for KYC verification)
• Username and encrypted password

2.2 Contact Data

• Email address (used for Account communications and security alerts)
• Mobile phone number (used for SMS two-factor authentication and account recovery)
• Residential address (city and province sufficient in most cases; full address may be required for certain KYC checks)

2.3 Financial Data

• JazzCash wallet number or EasyPaisa mobile account number
• Bank account details (account title, IBAN) for HBL, UBL, or Meezan Bank transfers
• SadaPay virtual card details where used for transactions
• USDT TRC20 wallet address where applicable
• Transaction history: deposit amounts, withdrawal amounts, dates, and references

2.4 Gaming & Betting Activity Data

• Bet history: markets wagered, stakes placed, odds accepted, outcomes, and winnings
• Casino game session history: games played, session duration, stakes, and results
• Responsible gaming settings applied to your Account (deposit limits, loss limits, self-exclusion status)
• Bonus and promotional offer activity

2.5 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session timestamps and Platform navigation data
• Cookie identifiers and similar tracking technologies (see Section 10)

2.6 Communications Data

• Records of live chat conversations with our support team
• Email correspondence between you and dana55
• Survey responses or feedback submitted voluntarily

3 How We Collect Your Data

dana55 collects your personal data through the following channels:

• Registration: Information you provide directly when creating your dana55 Account, including name, date of birth, contact details, and preferred payment method.
• KYC Verification: Identity documents and proof-of-address documents submitted in response to our verification requests.
• Transactions: Financial details processed automatically when you make deposits or request withdrawals through our payment partners.
• Platform Usage: Technical data collected automatically by our servers and analytics tools as you navigate the Platform, place bets, or play casino games.
• Support Interactions: Data you provide when contacting us via live chat, email, or any other support channel.
• Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies as described in Section 10 of this Policy.
• Third-Party Verification Providers: Identity verification data returned to us by our KYC partners after they process your submitted documents.

4 Why We Use Your Data

dana55 uses your personal data for the following purposes:

5 Legal Bases for Processing

dana55 processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract we have with you — i.e., to operate your Account and deliver the Services you have registered to use. This includes account creation, transaction processing, and Service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, tax reporting, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing for purposes of fraud prevention, platform security, abuse detection, responsible gaming monitoring, and analytics — where those interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent — for example, for marketing communications or for non-essential cookies — we will obtain that consent explicitly and you may withdraw it at any time without affecting the lawfulness of prior processing.

6 Sharing Your Data

dana55 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared with the following categories of third parties strictly as necessary:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency network providers — to process your deposit and withdrawal transactions.
• Identity Verification (KYC) Providers: Third-party KYC and document verification services engaged by dana55 to verify your identity and age in compliance with regulatory requirements.
• Fraud Prevention & AML Services: Third-party fraud detection and anti-money laundering screening services to protect the Platform and its players.
• Regulatory & Law Enforcement Authorities: Where dana55 is legally required to disclose your data in response to a valid regulatory investigation, court order, or law enforcement request.
• IT & Infrastructure Providers: Cloud hosting, database management, and cybersecurity service providers who process data on our behalf under strict contractual data processing agreements.
• Analytics Providers: Platform analytics tools that receive anonymised or pseudonymised technical data to help us understand how the Platform is used.

7 International Data Transfers

dana55 is a platform built for Pakistani users and processes the majority of player data within the relevant operational jurisdiction of the Operator. However, some of our third-party technology providers — including cloud infrastructure providers and KYC verification services — may process data in jurisdictions outside Pakistan.

Where personal data is transferred internationally, dana55 takes appropriate steps to ensure that such transfers are carried out with adequate protections in place, including contractual clauses that require receiving parties to process data to a standard equivalent to the protections described in this Privacy Policy.

8 Data Security

dana55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• Encryption in Transit: All data transmitted between your device and the dana55 Platform is encrypted using SSL/TLS protocols (minimum TLS 1.2).
• Encryption at Rest: Sensitive personal data stored on dana55 servers is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All internal access is logged and audited regularly.
• Two-Factor Authentication: dana55 supports and strongly encourages 2FA via SMS for all player accounts as an additional layer of account security.
• Regular Security Audits: dana55 conducts periodic security assessments and vulnerability scans of the Platform infrastructure.
• Incident Response: dana55 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights, affected players will be notified promptly in accordance with applicable regulations.

9 Data Retention

dana55 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required or permitted by applicable law. Our general retention periods are as follows:

When personal data is no longer required and no legal retention obligation applies, dana55 will securely delete or anonymise that data. Anonymised data (which cannot be linked back to any individual) may be retained indefinitely for statistical and analytical purposes.

10 Cookies & Tracking Technologies

dana55 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device when you visit the Platform. They help us operate the Platform correctly, remember your preferences, and understand how players use our Services.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that detect unusual activity. These cannot be disabled without breaking core Platform functionality.
• Performance Cookies: Collect anonymised data about how players navigate the Platform — which pages are visited most, where errors occur, and how long sessions last. This data is used solely to improve Platform performance.
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Analytics Cookies: Used to understand aggregated Platform usage patterns. Where third-party analytics tools are used, data is pseudonymised before processing.

10.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the dana55 Platform. Strictly necessary cookies cannot be disabled via browser settings as they are essential to Platform operation.

11 Your Privacy Rights

Subject to applicable law and certain regulatory exceptions (including our AML and fraud prevention obligations), you have the following rights in respect of your personal data held by dana55:

• Right of Access: You may request a copy of all personal data dana55 holds about you. We will respond within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to Restriction: In certain circumstances you may request that dana55 restrict the processing of your personal data — for example, while a dispute over data accuracy is resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for responsible gaming purposes. dana55 will consider your objection and cease processing unless there are compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based solely on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting prior processing.

To exercise any of the above rights, contact dana55 via 24/7 live chat on the Platform or by emailing [email protected]. We may ask you to verify your identity before processing a data rights request to protect against fraudulent access to your information.

12 Children & Minors

The dana55 Platform is strictly restricted to individuals who are 21 years of age or older. dana55 does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory part of our registration and KYC process.

Parents and guardians are encouraged to make use of parental control software to prevent minors from accessing online gambling platforms. dana55 supports Pakistan's national commitment to protecting young people from exposure to gambling services.

13 Responsible Gaming & Data Processing

dana55 uses your gaming and betting activity data as part of our responsible gaming programme. This is one area where we process your data based on both our legitimate interests and our legal obligations as a licensed operator.

Specifically, dana55 may use your gaming data to:

• Identify patterns of play that may indicate problem gambling behaviour, such as rapid increases in stake size, extended uninterrupted sessions, or repeated deposits shortly after losses
• Trigger responsible gaming check-in messages or support offers where concerning patterns are detected
• Apply and monitor the deposit limits, loss limits, session timers, and self-exclusion settings you have set for your own Account
• Enforce cooling-off periods and self-exclusion requests across the Platform

14 Marketing Communications

dana55 may send you promotional emails, SMS messages, or in-Platform notifications about new games, PSL betting promotions, deposit bonuses, and other dana55 offers — but only where you have given your explicit consent to receive such communications during registration or subsequently through your Account settings.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email from dana55
• Updating your communication preferences in your Account settings
• Contacting our support team via live chat or email and requesting removal from all marketing lists

Please note that opting out of marketing communications will not affect transactional communications — you will continue to receive Account security alerts, deposit confirmation messages, withdrawal notifications, and KYC request communications regardless of your marketing preferences, as these are necessary for the operation of your Account.

15 Third-Party Links

The dana55 Platform does not contain links to third-party websites. This Privacy Policy applies solely to the dana55 Platform at dana55.ws and its associated subdomains and mobile interfaces. dana55 is not responsible for the privacy practices of any third-party services you may access independently.

16 Changes to This Privacy Policy

dana55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, we will notify registered players by posting a prominent notice on the Platform homepage or by sending a notification to the email address associated with your Account.

The revised Privacy Policy will display an updated "Last Updated" date at the top of this document. Your continued use of the dana55 Platform following publication of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you must cease using the Platform and may request Account closure as set out in our Terms and Conditions.

17 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about how dana55 handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the dana55 Platform — average response time under 3 minutes. This is the fastest way to reach our data privacy team.
• Support Email: [email protected] — responses for non-urgent privacy matters within 72 hours.

If you believe that dana55 has not handled your personal data in accordance with applicable law and you are not satisfied with our response to your complaint, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.